Acceptance of Terms
By accessing and using the Sunshine Gems website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Use License
Permission is granted to temporarily download one copy of the materials on Sunshine Gems' website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
Modify or copy the materials
Use the materials for any commercial purpose or for any public display
Attempt to reverse engineer any software contained on the website
Remove any copyright or proprietary notations from the materials
Product Information
We strive to provide accurate product descriptions and images. However, we do not guarantee that product descriptions, colors, or other content is accurate, complete, reliable, current, or error-free.
All jewelry items are carefully inspected before shipping
Natural stones may vary in color and pattern
Weights and measurements are approximate
Colors may appear different on various devices and screens
Pricing and Payment
All prices are subject to change without notice. We reserve the right to:
Modify prices at any time prior to accepting an order
Refuse or cancel any order placed for a product listed at an incorrect price
Limit order quantities
Require additional verification for large orders
Payment is due at the time of order placement. We accept major credit cards, PayPal, and other approved payment methods.
Shipping and Delivery
Shipping costs and delivery times vary by location and shipping method
Risk of loss and title pass to you upon delivery to the carrier
We are not responsible for delays caused by shipping carriers
High-value items may require signature confirmation
International orders may be subject to customs duties and taxes
Returns and Exchanges
We want you to be completely satisfied with your purchase. Our return policy includes:
30-day return window from date of delivery
Items must be in original condition with all packaging
Custom or personalized items are not returnable
Return shipping costs are the responsibility of the customer unless item is defective
Refunds processed within 5–7 business days after receiving returned item
Warranty
We provide a limited warranty against manufacturing defects for a period of one year from the date of purchase. This warranty does not cover damage from normal wear, misuse, or accidents.
Privacy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the website.
Limitation of Liability
In no event shall Sunshine Gems or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website, even if we have been notified orally or in writing of the possibility of such damage.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction in which Sunshine Gems operates, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
Contact Information
If you have any questions about these Terms of Service, please reach out:
Phone
+94 776 404 068Address
26-B, Angammana Road, Ratnapura 70000, Sri Lanka.
Business Hours
Mon – Fri, 9am – 6pm EST